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Shipping terms
Holiday Notice
Our production studio will have limited operations for a portion of December due to the winter holidays. Please note that some lead times may be impacted. For specific questions, kindly contact our sales team.
Shipping
We make every effort to ship all in stock orders within 5-7 business days. Please allow up to 10 days for your order to arrive. This may change during peak times.
All made to order items will ship within their given lead times. Please refer to the product description for specific lead times.
Lostine is not responsible for service transit times. All orders are shipped via UPS. Expedited shipping rates requested for in stock items after 2:00 pm EST will be processed the next business day.
Heavyweight, oversized and freight items will be noted on the product pages. Please contact us at shopkeeper@lostine.mom for a shipping quote on these items.
Items will be sent with Signature Required delivery if requested by the customer. Please select the 'Signature Required' button before checking out. It is the customer’s responsibility to track their order and be present at time of delivery.
Lostine requires that all shipments be inspected and approved within 48 hours of receipt of merchandise by the client or the warehouse facility and to alert Lostine of any damages or discrepancies within that time.
International orders are subject to duties and taxes determined by the country to which they are shipped. These fees are the responsibility of the recipient to pay upon delivery. Orders refused at the point of delivery will incur return shipping charges, as well as a restocking fee equivalent to the duties and taxes levied upon the original shipment.
Cancelling an Order
Final sale items, such as vintage furniture, select lighting, fine art, Lostine Collection Furniture, and one of a kind items may not be cancelled after your order is placed.
Any cancellations to eligible merchandise must be made within 24 hours of the purchase. If you wish to cancel your order after 24 hours, you must wait and return the item once you have received it.
If an order is canceled after the item has been produced, a 20% Restocking Fee will be deducted from the total refund.
Returns + Exchanges
If you are not completely satisfied with your purchase, we accept returns on select items within 30 days of receipt. Items must be postmarked by the 30th day to be eligible for a refund. Shipping costs are non-refundable, and return shipping costs are the responsibility of the buyer. All items must be in new, unused condition with any tags still attached and packing intact. Returns that are damaged, altered, or showing any signs of wear may not be accepted and sent back to the customer.
Items marked as ‘Final Sale’ are not eligible for returns, exchanges, and cannot be cancelled. Vintage art, furniture and objects are final sale. Lostine Collection Furniture, ladders, barn brooms, fine art, vintage and one of a kind items may not be returned. Perishable goods such as food, soap, or magazines may not be returned. No refunds, exchanges or credits will be issued for these items. Please email us if you are interested in purchasing a vintage item and have questions about the item. All vintage items are represented as clearly as possible. Custom furniture orders may be subject to a restocking fee or in some cases may not be refundable.
Required signature
By checking this box I acknowledge that I would like my package to be marked ‘Signature Required’ and that I will be present to sign for my package at the time of delivery. I understand that if I am not present to sign for my package the risk is that UPS may return the package or ship it to a UPS store. Lostine is not responsible for the replacement of lost or stolen packages.
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